Operations Analyst

Operations Analyst

The primary responsibility of the role is to meticulously monitor & ensure the optimal performance, stability & health of the core execution platform. By leveraging advanced real-time monitoring tools, to promptly identify, diagnose & address any critical deviations from expected KPIs.

KEY RESPONSIBILITIES

In addition to the core responsibilities outlined below, the Operations Analyst may be required to support additional projects, initiatives, and other business areas as requested by management.

Monitoring

• Oversee and audit orders placed on third party platforms to ensure compliance with company policies, accuracy, and adherence to regulatory standards.
• Conduct thorough analysis of irregular platform behaviour, identify underlying issues, and recommend and implement corrective actions to restore optimal function.
• Respond promptly to system performance alerts via Slack, taking appropriate action to resolve issues or escalating to relevant departments when necessary.

Health Dashboard & Performance Checks

• Execute regular diagnostics and health assessments of the execution platform to ensure sustained optimal performance and functionality.
• Compile, analyse, and distribute comprehensive performance reports to key stakeholders, providing actionable insights and data-driven recommendations for improvement.

Mappings & Integration

• Coordinate the accurate mapping and transfer of data from third-party sources into internal systems, ensuring timely and seamless integration that adheres to company standards and maintains data integrity.
• Utilise available tools and resources to troubleshoot and resolve system issues, optimise the bet placement process, enhance success rates, and refine price feed accuracy. Ensure efficient suspension and reactivation of operations when required.

Account Issue Management

• Address and resolve key account related issues swiftly, ensuring compliance with company protocols and delivering timely, effective solutions.
• Escalate unresolved issues to the appropriate teams (e.g., Development and Accounts) and facilitate cross functional collaboration to ensure issues are addressed in a timely manner.

Risk Management

• Proactively identify and mitigate risks that could negatively impact revenue generation, ensuring the protection of profitable turnover.
• Contribute to the development and implementation of technical and procedural improvements aimed at optimising platform performance and operational efficiency.
• Perform other tasks as necessary to support business objectives and enhance team operations.
• Undertake any other duties that are reasonable and necessary to support the success of the role and the wider team.

COMPANY BENEFITS

• Hybrid working (3 days in the office)
• Bonus Scheme
• Comprehensive Private Medical Insurance (PMI)
• Company Pension
• 32 days holiday (including bank holidays)
• 3 extra days to fulfil growth ambitions (challenging, learning and volunteering)
• Personal (non-professional) development/learning budget of £250 per year
• Personal wellbeing budget of £100 per month (e.g. add family to PMI, wellbeing treatments, personal fitness)
• Onsite gym (Leeds Office)
• Life Insurance (4x salary)
• Income Protection (75% to SPA)
• Cycle to Work Scheme & Cycle Saver
• Regular social events